- Order Status
- My Account
- International Shipping
- Pricing & Billing
- Buyer's Guide
- Additional Support
- 1. Has my order shipped?
- 2. How do I track my order?
- 3. My order hasn't arrived.
- 4. An item is missing from my order.
- 5. My order has arrived damaged.
- 1. How do I create an account?
1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
- 2. How do I edit my account information?
- 3. How much is postage?
Postage is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Postage Method choices and their prices.
- 4. I forgot my password.
Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
- 5. How do I return my product?
- 6. I received the wrong product.
- 7. What is your return policy?
- 1. Do you ship to my country?
At this moment in time, we currently only ship to the United Kingdom.
- 2. What are my payment choices?
PayPal is our main payment method – you can pay with your PayPal account, or by card through that system. To pay by card, you don’t need to have an account with PayPal to purchase. Deelicious Shoes also accepts bank transfer if required, please enquire for details.
- 1. I have a question about my previous order.
- 2. I need a copy of my receipt/invoice.
- 3. When will my payment method be charged?
Your payment method will be charged immediately.
- 1. How do I buy/redeem a gift certificate?
- 2. How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact us for help.
- 3. How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
- 4. How do I use a coupon?
- 1. How do I contact you?